1 (edited by josteiner87 2015-06-06 04:27:53)

Topic: Outlook ActiveSync issues

======== Required information ====
- iRedMail version: 0.9.2
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): PGSQL
- Web server (Apache or Nginx): Nginx
- Linux/BSD distribution name and version: Ubuntu 14.04 Server LTS
- Related log if you're reporting an issue:
====

I freshly installed iRedmail yesterday. Version and OS info, etc. are above. My goal is to provide EAS services to Outlook 2013 and BlackBerry 10 users.

All went well during install, and a test account worked OK -- mail came through on my BlackBerry, calendar and contact sync worked. Awesome! I proceeded to add an EAS account in Outlook 2013 and tried to copy old mail into it. No go, thanks to an Outlook limitation that does not allow you to copy mail into an EAS account. OK, so I set up the account via IMAP and copied mail in that way. The task took hours to complete, but once done I deleted that account and re-created it using Exchange ActiveSync protocol... and ran smack into problems.

It seems that the config out of the box can handle very small mailboxes, but I just can not get this large mail account (around 4GB) to sync. There is not much in the Inbox but there are lots of other folders; some of them have as many as 5,000 messages apiece. I expected sync to take some time but it just doesn't happen at all. Not even if you leave Outlook open for several hours. The folders sync immediately -- they all show up -- but no mail appears in them.

Outlook displays the message "Waiting for Server Response" for quite a while. It may then say "folder last updated at <certain time>", but still no mail in the folder. If I then click on another folder, Outlook soon displays an exclamation point and says "Disconnected."

I'm not extremely knowledgeable where all to go for correct logs, etc... but here are some observations.

This is from /var/log/syslog:

    Jun  5 16:04:31 mail kernel: [ 8701.098496] Out of memory: Kill process 2707 (sogod) score 476 or sacrifice child

And the sogo.log fills with this:

1111_'
2015-06-05 16:05:30.117 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '_000_BY1PR0101MB1111602BC91173C39D24D28CB9DE0BY1PR0101MB1111_'
Jun 05 16:05:30 sogod [1958]: <0x0x7f9109c686f8[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Jun 05 16:05:31 sogod [1958]: <0x0x7f9109c686f8[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
2015-06-05 16:05:31.666 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----6e1abb953bc39b32f61fd6e31403be76'
2015-06-05 16:05:32.150 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----cf5b5f3c38ffb9ff45569448992ae5c8'
2015-06-05 16:05:32.554 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----4e5887aa9ef79bf6f3ad834cf5f52469'
2015-06-05 16:05:32.798 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----bbe78c81ce787830f9592b3344960600'
2015-06-05 16:05:33.147 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----2f60e91491ce5752dced9fd7cb17be34'
2015-06-05 16:05:33.310 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----fa1108fdc4f45ffa6ef27357515130a6'
2015-06-05 16:05:33.634 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----be9d72b0f53452701ee082f310496b3f'
2015-06-05 16:05:34.038 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----55d123130733e4dcf1e4b9f315a5f300'
2015-06-05 16:05:34.682 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----f8be6d0b027e3ec945d8b46b4a4af0fe'
2015-06-05 16:05:34.766 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----b552d0547f5734ada0c69f1435de5165'
2015-06-05 16:05:34.850 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----7233b882eca84910b6b254a0756827ee'
2015-06-05 16:05:35.346 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----00a6191e03f7bf93ea86f34184ed68cc'
2015-06-05 16:05:35.830 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----e866334eece728d917f6c1b004936d7a'
2015-06-05 16:05:35.994 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----327a2410404624314ee0c9b8fac5c344'
2015-06-05 16:05:36.318 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----e26883e59d83a69e0db3ddc6a15251ac'
2015-06-05 16:05:36.722 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----2eae174fd3157fbf2535f2d5c7ac8e65'
2015-06-05 16:05:36.966 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----05ede0e69e22a6bcf8df7ac99fe16a96'
2015-06-05 16:05:37.051 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----e5e2c9d8cd6a79194b36522141a6def9'
2015-06-05 16:05:37.374 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----d84bc5f1169c67458ea14af8444fb6e3'
2015-06-05 16:05:37.711 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----e3e360b71e56d6f136ee1cc1d562f7ab'
2015-06-05 16:05:38.276 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----740167e68a79a24d62bcd4d1a789f4da'
2015-06-05 16:05:38.678 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----484ab0986a0f1b01023c6cf07d9369cf'
2015-06-05 16:05:39.483 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----5f0e16cfe1a42ae0c55a121a588b666d'
2015-06-05 16:05:40.206 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----f1a21dd50907d12d4484566ce8234bfa'
2015-06-05 16:05:40.451 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----d3bd35dbb2204b76e0b62d2c6ed86914'
2015-06-05 16:05:40.774 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----552f0bc9a8a2aa5304e8b6d923ef6062'
2015-06-05 16:05:40.859 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----56b50a46c4e83c7b064b7459d42e9b3d'
2015-06-05 16:05:41.583 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----51ca4e43e168ae009bab099b3de1e690'
2015-06-05 16:05:41.906 sogod[1958] MimeType 'text/*' does not support a parameter named 'boundary' with value '----e9487f7184e9ee7ba6a4721c125e3e80'
Jun 05 16:05:42 sogod [1958]: <0x0x7f9109c686f8[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)


That logging activity quits when I shut Outlook. So for now I've switched back to IMAP but we want to switch back to activesync as soon as we can. Let me know what more info you need, and how I should obtain it.

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2

Re: Outlook ActiveSync issues

Another observation. If I connect via BlackBerry 10, it all works perfectly fine. It's just Outlook that refuses to work. and fills the logs with that MimeType blather.

3

Re: Outlook ActiveSync issues

josteiner87 wrote:

Another observation. If I connect via BlackBerry 10, it all works perfectly fine. It's just Outlook that refuses to work. and fills the logs with that MimeType blather.

It looks like bug in SOGo groupware, i suggest reporting this issue to SOGo team here:
http://www.sogo.nu/bugs/

It's also a good idea to post in its mailing list:
http://www.sogo.nu/en/support/community.html

4 (edited by josteiner87 2015-06-07 07:29:36)

Re: Outlook ActiveSync issues

ZhangHuangbin wrote:

It looks like bug in SOGo groupware, i suggest reporting this issue to SOGo team here:
http://www.sogo.nu/bugs/

It's also a good idea to post in its mailing list:
http://www.sogo.nu/en/support/community.html

Thanks for your response, Zhang. I have submitted a bug report to Sogo; here's hoping this will be resolved soon. iRedmail is a great product and I'm excited about native Sogo integration. Keep up the excellent work!

5

Re: Outlook ActiveSync issues

By the way, if you use BlackBerry, you can send me (zhb _at_ iredmail.org) a BBM invitation. smile