Topic: iRedAdmin-Pro does not release emails from quarantine?
==== Provide required information ====
- iRedMail version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Linux/BSD distribution name and version:
- Any related log? Log is helpful for troubleshooting.
I am running iRedAdmin-Pro v1.3.1 (MySQL) on top of Linux. Everything looks fine, the emails are sent and received, it's my production server so many mails are processed daily.
What is not working as expected is the release process in the quarantine section. When I delete the emails, they are deleted and not sent to the users but when I say "ok release them" the emails are not sent to the email box. They just disappear
The emails that are affected are:
case 1) the user is receiving an email in the email box managed by iredmail, and the email is put into the quarantine section
case 2) iredmail is used as smtp server also for email boxes that are not managed by iredmail. For example the iredmail is managing the domain mydomain.com while the users have email addresses such as email@example.com. Considering that the user is using my smtp (and I am permitting that because those users are in my network) then those emails are put in quarantine but lost as well.
Where should I look and what should I check?
- Urgent issue? Pay iRedMail developer to solve it remotely at $39.