Topic: user suddenly gone from iRedMail
==== Provide basic information to help troubleshoot ====
- iRedMail version: 0.7.3
- iRedAdminPro-MYSQL: 1.3.0
- Linux/BSD distribution: CentOS 6 64Bit
- Any related log? not sure which log is needed in this case
I noticed one very strange and wired thing now. I installed the fresh CentOS 6 64 Bit and than I successfully installed the iRedMail 0.7.3 and than iRedAdmin-MYSQL 1.3.0 everything with a setup was just fine.
Than I created email domains, users, aliases manually, no restore from old server.
After that I restored the emails and folders for only ONE user to test the system before I migrate the rest.
and guess what ? after the server was up and running around one hour, I tested this user with migrated emails, I sent couple emails to this user from gmail, hotmail etc... and he received all of the emails, and this user was also able to send the emails as well everything was fine... the user is also able to see all of his migrated emails and folders from old server...
And after one hour, this user called me on the phone and told me that he is no able to log-on to Roundcube (webmail)
than I opened (iRedAdmin) and clicked on the domain name for this user to try to reset the password, but guess what ?
the user was gone from iRedAdmin, I was not able to see him anymore in the iRedAdmin...
than I checked the /var/vmail/vmail1/ and all the files and folders was there.... but user does not exist in the iRedAdmin...
I am not sure which log You need to find out about this, but since this server is not in the production yet, I can give You the access if You will take a look on it self ?
this is very strange because only this user was gone, could it be some problems during mail migration ?
I migrated the emails on the following way:
1. packed the whole domain_name_folder in TAR
2. copied the tar file on the new server
3. extracted the TAR file
4. configured the permissions :
chown -R vmail:vmail /var/vmail/vmail1/domain_name/
chmod -R 0700 /var/vmail/vmail1/domain_name/
5. logged in via RoundCube Webmail and I saw all of the emails and folders, everything was just fine...
but as I mentioned above this user was gone from iRedAdmin after one hour ... while all of others users remained on the server... I am just thinking could the migration process affect this ? because all other users are still on the server and I have not migrated their mailboxes, so only this user which is gone have its mail box migrated...
I hope You can find out about this before I migrate the rest of the users...
PS: I am manually creating the users in the iRedAdmin and migrating the emails only ... just so you know..
----Urgent issue? Pay iRedMail developer to solve it remotely at $29.