1 Topic by mohan

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Topic: Display name not reflecting in mails received from iRedmail

We are not able view the Display name in the mails received from iRedmail server, instead we see only user@domain.com

iRedmail version-0.7.2

Thanks,

Regards,
Mohan

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Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

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Re: Display name not reflecting in mails received from iRedmail

mohan wrote:

We are not able view the Display name in the mails received from iRedmail server, instead we see only user@domain.com

View display name within which application? Roundcube webmail?

3 Reply by mohan

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Re: Display name not reflecting in mails received from iRedmail

ZhangHuangbin wrote:
mohan wrote:

We are not able view the Display name in the mails received from iRedmail server, instead we see only user@domain.com

View display name within which application? Roundcube webmail?

yes we are using default roundcubemail in 0.7.2

4 Reply by ZhangHuangbin

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Re: Display name not reflecting in mails received from iRedmail

mohan wrote:

yes we are using default roundcubemail in 0.7.2

Sorry, i don't quite understand. Can you help capture a screenshot to explain this issue?

If sender write "user@domain.com" instead of "Display Name <user@domain.com>" as recipient address, recipient can't see the Display Name. Roundcube won't query LDAP server to show you "Display Name" of this recipient automatically.

5 Reply by mohan

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Re: Display name not reflecting in mails received from iRedmail

Hi Zhang,

I am sending the screen shot for your reference

ZhangHuangbin wrote:
mohan wrote:

yes we are using default roundcubemail in 0.7.2

Sorry, i don't quite understand. Can you help capture a screenshot to explain this issue?

If sender write "user@domain.com" instead of "Display Name <user@domain.com>" as recipient address, recipient can't see the Display Name. Roundcube won't query LDAP server to show you "Display Name" of this recipient automatically.

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iRedmailScreenshot-senderDisplay.jpg
iRedmailScreenshot-senderDisplay.jpg 156.11 kb, 6 downloads since 2011-06-15 

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6 Reply by ZhangHuangbin

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Re: Display name not reflecting in mails received from iRedmail

You should check RAW email message to verify whether it's composed with "Display Name <user@domain.com>" or just "user@domain.com". This is a mail client issue, not server issue.

May i know how you sent this email? Did you configure this account with a name (Roundcube -> Settings -> Identities)?

7 Reply by mohan

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Re: Display name not reflecting in mails received from iRedmail

Hi Zhang,

Now the display name we are getting in the mails received, after setting in the identity.

Thanks,

Regards,
Mohan

ZhangHuangbin wrote:

You should check RAW email message to verify whether it's composed with "Display Name <user@domain.com>" or just "user@domain.com". This is a mail client issue, not server issue.

May i know how you sent this email? Did you configure this account with a name (Roundcube -> Settings -> Identities)?

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maididwithDisplayname.jpg
maididwithDisplayname.jpg 123.51 kb, 1 downloads since 2011-06-15 

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8 Reply by mohan

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Re: Display name not reflecting in mails received from iRedmail

Thanks a lot, after adding display name in Identities, it worked!!

Now, look like I need to type display names at two places, one while creating user and second in the identities.
Is there any way where display name typed at the time of creating user will get automatically inserted in the identity for the same mail id.

Thanks for the help provided.

Mohan

9 Reply by ZhangHuangbin

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Re: Display name not reflecting in mails received from iRedmail

mohan wrote:

Is there any way where display name typed at the time of creating user will get automatically inserted in the identity for the same mail id.

No. Sorry. sad