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Topic: Problems sending mail from mobiles devices (smtp issues)

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.6
- Linux/BSD distribution name and version:  centos 6.8
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MYSQL
- Web server (Apache or Nginx): APACHE
- Manage mail accounts with iRedAdmin-Pro? NO
- Related log if you're reporting an issue:
====

Hi there,

New to this so please be kind.

RIght, loaded the latest software (used the sh bash script to install), added email addresses and all is well on the webmail front.

Sending from mobiles is different. I cannot seem to get it right.

For the DNS, I have created an A record for the webmail.domian.co.uk to point to the server and have also done mail/smtp. I have created an MX record to the same server so all seems to be working.

Some answers via the forum suggest loading SoGo the the setup, but it does clearly state to add this while installation which I didnt do.

Question, the only problem i get with the mobiles is sending the mail, how should i setup the smtp.domain.co.uk to work?, am I not setting the dns correctly as smtp and webmail A records are pointing at the same IP?.
Question, should I reinstall and make sure I run SoGo?.

Your help is appreciated.

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Re: Problems sending mail from mobiles devices (smtp issues)

If you reopen the installation folder and run the installation bash file again you can select sogo and everything that already exists will be skipped. But just to be sure I would make a backup of all the config files:

/etc/postfix/main.cf
/etc/postfix/master.cf
folder: /etc/dovecot/conf.d
/etc/dovecot/dovecot.conf
/opt/iredapd/settings.py
mysql databases.

Normaly the setup should just keep these files but I'd be better safe then sorry.
Guide: http://www.iredmail.org/forum/topic1044 … stall.html

Did you create SPF and DKIM records?
Guide to configure everything: http://www.iredmail.org/docs/setup.dns.html

Does the MX record have the A record for the webmail set?
All clients are required to use port 587 for TLS submissions as iRedMail only supports secure mails by default, this should be configurable in the settings of the mobile device.
Here's a list of ports with their purpose: http://www.iredmail.org/docs/network.ports.html

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Re: Problems sending mail from mobiles devices (smtp issues)

Wraptor wrote:

If you reopen the installation folder and run the installation bash file again you can select sogo

This is not recommended.

anthony.woodley wrote:

Question, the only problem i get with the mobiles is sending the mail, how should i setup the smtp.domain.co.uk to work?, am I not setting the dns correctly as smtp and webmail A records are pointing at the same IP?.

It's not clear what your issue is. If you want to use 'smtp.domain.co.uk' as server address in MUA, you must add A type DNS record for this domain name and points to your mail server.

----

Does my reply help a little? How about buying me a cup of coffee ($5) as an encouragement?

buy me a cup of coffee

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Re: Problems sending mail from mobiles devices (smtp issues)

Wraptor wrote:

If you reopen the installation folder and run the installation bash file again you can select sogo and everything that already exists will be skipped. But just to be sure I would make a backup of all the config files:

/etc/postfix/main.cf
/etc/postfix/master.cf
folder: /etc/dovecot/conf.d
/etc/dovecot/dovecot.conf
/opt/iredapd/settings.py
mysql databases.

Normaly the setup should just keep these files but I'd be better safe then sorry.
Guide: http://www.iredmail.org/forum/topic1044 … stall.html

Did you create SPF and DKIM records?
Guide to configure everything: http://www.iredmail.org/docs/setup.dns.html

Does the MX record have the A record for the webmail set?
All clients are required to use port 587 for TLS submissions as iRedMail only supports secure mails by default, this should be configurable in the settings of the mobile device.
Here's a list of ports with their purpose: http://www.iredmail.org/docs/network.ports.html


Many thanks for your reply.

Tried to run iRedMail.sh again and it ask a few question about
[ INFO ] Checking configuration file: /root/iRedMail-0.9.6/config ... [FOUND]
< Question > Use it for mail server setting? [y|N]y
Then runs through the setup and says installed already then gives me back the prompt.

Any further ideas?, many thanks BTW

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Re: Problems sending mail from mobiles devices (smtp issues)

Hi there,

BTW many thanks for responding to me.

Ok, I have made sure the smtp.domain.com and mail.domain.com are pointing at my mail server and the hostname of the server are the same domain. Basically I may have configured it wrong.

To make sure I can send from the smtp.domain.com via mobile, i am guessing I need Sogo installed?. Problem is when I try run bash file, it says already installed and does not come up with the display screen to select any other entries.

Can you help?

Thanks

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Re: Problems sending mail from mobiles devices (smtp issues)

You can find steps to configure/install sogo after the iredmail installation. Haven't tested it. But the creator posted it so it must work: http://www.iredmail.org/forum/topic1044 … stall.html

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Re: Problems sending mail from mobiles devices (smtp issues)

many thanks, its installed no errors, how do I check its working?, do I have to restart apache?, or just the server.