1 Topic by abhilashlenka (edited by abhilashlenka 2016-08-08 22:54:54)

  • abhilashlenka
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  • Posts: 5

Topic: Unable to receive mails but able to send mails.

==== Required information ====
- iRedMail version (check /etc/iredmail-release): 0.9.4
- Linux/BSD distribution name and version: CentOS release 6.5
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Web server (Apache or Nginx):Apache
- Manage mail accounts with iRedAdmin-Pro?No
- Related log if you're reporting an issue: Mentioned in the post
====

Hi,

I installed Iredmail sometime back and have been using it to send mails from my website. I recently created a mail id for myself using the roundcube admin to send mails manually from a personal id which I use to successfully send mails. However it doesn't receive mails and gives the following error:

Delivery to the following recipient failed permanently:

     abhilash@offcampus.in

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain offcampus.in by us2.mx3.mailhostbox.com. [208.91.199.226].

The error that the other server returned was:
550-5.1.1 <abhilash@offcampus.in>: Recipient address rejected: User unknown in virtual alias table
550 5.1.1 Please see http://support.mailhostbox.com/email-ad … ror-codes/ for explanation of the problem.


----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=mime-version:in-reply-to:references:from:date:message-id:subject:to;
        bh=zWsNKtV2HFtFKqTcNTmyeNYoKV16BYXHtAAW6PHPVMQ=;
        b=oO81POQLerPoCgfDIzwPebJixMnGg7BASBU0Cj2qxoZg95q3LfeN0emiXKP7SkbpBF
         S0YkLGtFqciN0eNTxAA1WnKbZuVpaqFapYSWpfUFc8A/7fPBhEeyGN+vUCVQAJfhclcL
         UNGBIksNoN/HnuxWQBxYDtJSVz2VhwUDMkIMJXyXxUyaFaK4TrQJ+0rGFcBaEdI4Njmb
         cNpINLu9GjWpYZvtTcuKx5MCYKiiv1wG8g9TqA40R3KM3W7iYP5ionVzFi7OkgsOnbds
         RNx86dg3bdetNYdO8Z+UsLlZWkZU6Uz+1NmjZJ7U9FoY/hQjNhlLH62hu5omTdaEpicT
         LI8w==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20130820;
        h=x-gm-message-state:mime-version:in-reply-to:references:from:date
         :message-id:subject:to;
        bh=zWsNKtV2HFtFKqTcNTmyeNYoKV16BYXHtAAW6PHPVMQ=;
        b=GiC367Lr/QA/wnvx1Gkwkspaq+JGDbT8/xkJk0umnagjSN7UNiydwDCjU7tN7XKSHh
         KhdXh/FTasR48PU2AR5ULAlyFQZrDRD3joTrS275o8cvKgjJKA5tReNEvMu6c27leHkF
         WhUBFsHvFnES7ZgwxoytjE9A1SicFYGv+AEdWB4uIDDio7xWcCtDO30Jgp2KCYomb/0e
         LBtGAzRyUQN0KFPb9rSgzGGLox3Mtd9nFmmU+HhxIFlMJlAY2xhnmPw0ICcPj4aaQ8WY
         xl2jOMxKiq8O3O6CMXhQGyZ2KeARPhUdkZ11/uviJgHBdd/tyCH8AZxHy9AUdqKs6YRX
         M95Q==
X-Gm-Message-State: AEkoouuYBdjxrKeFsP0Q341I8Ndq3U45iwg34sgnxow8Vb/5KYyAZ3o2X3nOuWOwz8weUFnHxjwNYWXffiIRNQ==
X-Received: by 10.129.82.75 with SMTP id g72mr67110403ywb.3.1470665200075;
Mon, 08 Aug 2016 07:06:40 -0700 (PDT)
MIME-Version: 1.0
Received: by 10.129.99.3 with HTTP; Mon, 8 Aug 2016 07:06:39 -0700 (PDT)
In-Reply-To: <001a114221a2a3561805398f77cb@google.com>
References: <CALmyj5nsvm_2BnJEY17n5JCuj7bV8EFj7GpwzRm5LEvQz7QC8g@mail.gmail.com>
<001a114221a2a3561805398f77cb@google.com>
From: Abhilash Lenka <abhilashlenka@gmail.com>
Date: Mon, 8 Aug 2016 19:36:39 +0530
Message-ID: <CALmyj5=EWoTs2K8SCxgHsy+N6di38u7-LvhR7vkPCjg3OvJdew@mail.gmail.com>
Subject: Fwd: Delivery Status Notification (Failure)
To: Abhilash Lenka <abhilash@offcampus.in>
Content-Type: multipart/alternative; boundary=001a114dac0cd58a6f05398fec71

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
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Re: Unable to receive mails but able to send mails.

abhilashlenka wrote:

Google tried to deliver your message, but it was rejected by the server for the recipient domain offcampus.in by us2.mx3.mailhostbox.com. [208.91.199.226].

Mail domain 'offcampus.in' has 4 mail servers defined in its DNS MX record, with same priority.

offcampus.in.        1000    IN    MX    100 us2.mx1.mailhostbox.com.
offcampus.in.        1000    IN    MX    100 mail.offcampus.in.
offcampus.in.        1000    IN    MX    100 us2.mx2.mailhostbox.com.
offcampus.in.        1000    IN    MX    100 us2.mx3.mailhostbox.com.

Are they yours? Or, is your iRedMail server one of them?

I suppose 'mail.offcampus.in' is your iRedMail server? if yes, please increase its priority from 100 to, e.g. 50. The lower priority NUMBER has HIGHER priority.

3 Reply by abhilashlenka

  • abhilashlenka
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  • Posts: 5

Re: Unable to receive mails but able to send mails.

ZhangHuangbin wrote:
abhilashlenka wrote:

Google tried to deliver your message, but it was rejected by the server for the recipient domain offcampus.in by us2.mx3.mailhostbox.com. [208.91.199.226].

Mail domain 'offcampus.in' has 4 mail servers defined in its DNS MX record, with same priority.

offcampus.in.        1000    IN    MX    100 us2.mx1.mailhostbox.com.
offcampus.in.        1000    IN    MX    100 mail.offcampus.in.
offcampus.in.        1000    IN    MX    100 us2.mx2.mailhostbox.com.
offcampus.in.        1000    IN    MX    100 us2.mx3.mailhostbox.com.

Are they yours? Or, is your iRedMail server one of them?

I suppose 'mail.offcampus.in' is your iRedMail server? if yes, please increase its priority from 100 to, e.g. 50. The lower priority NUMBER has HIGHER priority.


Hi Zhang,

Yes, the one - mail.offcmapus.in is mine. I think the others are default settings that I had left untouched.


The MX record on my bigrock panel shows:
2                28445457           mail.offcampus.in           1           mail.offcampus.in           Active

Here 1 is the priority as mentioned there.
I believe the MX record you are refering to has been set up on my server somehow? Am I right?
I don't remember creating this file and might have created it using some sort of tutorial. Can you tell me where I can edit the file to do the respective change?

I must extend my gratitude and many thanks to you for helping me out.
Regards

4 Reply by abhilashlenka

  • abhilashlenka
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Re: Unable to receive mails but able to send mails.

ZhangHuangbin wrote:
abhilashlenka wrote:

Google tried to deliver your message, but it was rejected by the server for the recipient domain offcampus.in by us2.mx3.mailhostbox.com. [208.91.199.226].

Mail domain 'offcampus.in' has 4 mail servers defined in its DNS MX record, with same priority.

offcampus.in.        1000    IN    MX    100 us2.mx1.mailhostbox.com.
offcampus.in.        1000    IN    MX    100 mail.offcampus.in.
offcampus.in.        1000    IN    MX    100 us2.mx2.mailhostbox.com.
offcampus.in.        1000    IN    MX    100 us2.mx3.mailhostbox.com.

Are they yours? Or, is your iRedMail server one of them?

I suppose 'mail.offcampus.in' is your iRedMail server? if yes, please increase its priority from 100 to, e.g. 50. The lower priority NUMBER has HIGHER priority.


I have made the suggested changes on my DNS provider's terminal. I guess I'll have to wait till the modified records are propagated.

Thanks a lot Zhang. Your help is much appreciated.

5 Reply by abhilashlenka (edited by abhilashlenka 2016-08-10 15:49:01)

  • abhilashlenka
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Re: Unable to receive mails but able to send mails.

Hi Zhang,

As per your suggestion, I realized I didn't need those entries and removed all the entries similar to:

offcampus.in.        1000    IN    MX    100 us2.mx1.mailhostbox.com

Now, I am able to receive the mails. but I am not able to send mails to other domains. Why should that happen, it was working fine earlier. As seen on another post, I changed the chroot entry to n in the master.cf file and also tried restarting the iredapd.

This is the error i get on te errorlog when I try sending a mail.:

NOQUEUE: reject: RCPT from mail.offcampus.in[127.0.0.1]: 450 4.1.2 <abhilashlenka@gmail.com>: Recipient address rejected: Domain not found; from=<postmaster@offcampus.in> to=<abhilashlenka@gmail.com> proto=ESMTP helo=<_>
Aug  9 15:44:13 mail roundcube: <ighnfg5p> SMTP Error: Failed to add recipient 'abhilashlenka@gmail.com'. 4.1.2 <abhilashlenka@gmail.com>: Recipient address rejected: Domain not found (Code: 450) in /var/www/roundcubemail-1.1.4/program/lib/Roundcube/rcube.php on line 1712 (POST /mail/?_task=mail&_unlock=loading1470757712912&_lang=en_US&_framed=1?_task=mail&_action=send)
Aug  9 15:44:13 mail postfix/submission/smtpd[5784]: disconnect from mail.offcampus.in[127.0.0.1]

While trying to send a mail directly from my website, it gives the following error:

to=<pradipta.lenka@synchrosystech.com>, relay=none, delay=29774, delays=29741/0.2/32/0, dsn=4.4.3, status=deferred (Host or domain name not found. Name service error for name=synchrosystech.com type=MX: Host not found, try again)