1 Topic by Destraugh

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Topic: Disclaimer not working in Outlook but works in Roundcube

Good Day

We are trying to provide client domains with the capability to automatically add disclaimers to their domains, we noted that the disclaimers are added in roundcube messages but not when the mail is sent from outlook.
Please can you kindly assist.

iRedMail Version - 0.9.4q
Linux version - Linux 3.10.0-327.4.5.el7.x86_64 x86_64
Store mail - MySQL
Accounts are managed using iRedAdmin-Pro

Kind Regards

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2 Reply by ZhangHuangbin

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Re: Disclaimer not working in Outlook but works in Roundcube

*) Do you have SMTP AUTH enabled in Outlook?
*) Which SMTP port do you use to send email? port 25 or 587?

3 Reply by Destraugh

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Re: Disclaimer not working in Outlook but works in Roundcube

Hi Zhang

SMTP Authentication is enabled yes, port 587

4 Reply by purathal

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Re: Disclaimer not working in Outlook but works in Roundcube

Destraugh wrote:

Hi Zhang

SMTP Authentication is enabled yes, port 587

Destraugh,

I don't know exactly why Outlook would do that but I have seen some smartphone mail apps (such as MailWise) automatically able to remove the disclaimer text. So, may it is also worth to check that there are no additional 3rd party add-ons (on Outlook client) that  is doing the magic of removing the Disclaimer text? I heard even some AV programs are capable of doing this...

Just a thought and I wanted to mention it before you pull your hair out:-)

5 Reply by Destraugh

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Re: Disclaimer not working in Outlook but works in Roundcube

purathal wrote:
Destraugh wrote:

Hi Zhang

SMTP Authentication is enabled yes, port 587

Destraugh,

I don't know exactly why Outlook would do that but I have seen some smartphone mail apps (such as MailWise) automatically able to remove the disclaimer text. So, may it is also worth to check that there are no additional 3rd party add-ons (on Outlook client) that  is doing the magic of removing the Disclaimer text? I heard even some AV programs are capable of doing this...

Just a thought and I wanted to mention it before you pull your hair out:-)

A bit late lol, the funny part is that it is on multiple machines, going to set up a test domain tomorrow to test it further because it doesn't even show any part of the disclaimer. Like it was never added to begin with.

6 Reply by Destraugh

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Re: Disclaimer not working in Outlook but works in Roundcube

Hi All

New development, it adds the disclaimer when I send it from my outlook, the client is also on our network but it seems the mail server does not realize this. Is there something I must add in the amavisd.conf in order to enforce the Originating rule for email addresses outside of my direct network.

I read from another post;

"amavisd-new-2.6.0 release notes:
  - an additional requirement for loading a policy bank 'MYUSERS' is that
    'originating' flag must be on, which typically means that mail must
    be coming from internal networks or from authenticated roaming users
    to be able to load a policy bank 'MYUSERS';

so I suspect that what the $originating flag is not being turned on
for mail from your SMTP MUA clients, yet it is being turned on by
mail from your webmail server."

However I can see no reason why it wouldn't enforce and see nothing in the error logs

7 Reply by ZhangHuangbin

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Re: Disclaimer not working in Outlook but works in Roundcube

Does the other user have same SMTP settings as your Outlook?

You use use port 587 with STARTTLS support to send email.

8 Reply by Destraugh

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Re: Disclaimer not working in Outlook but works in Roundcube

ZhangHuangbin wrote:

Does the other user have same SMTP settings as your Outlook?

You use use port 587 with STARTTLS support to send email.

Yes all users use the same settings on their emails

9 Reply by Destraugh

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Re: Disclaimer not working in Outlook but works in Roundcube

Hi Guys, does anyone have any helpful info to provide on how I can look to solve this issue?

10 Reply by ZhangHuangbin

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Re: Disclaimer not working in Outlook but works in Roundcube

Please check Amavisd settings in /etc/amavisd/amavisd.conf:

*) Do you have 'enable_dkim_signing => 1,' in `$policy_bank{'MYNETS'}` and `$policy_bank{'ORIGINATING'}`?
*) Do you have '$enable_dkim_signing = 1;' in this file? NOTE: this is a single line and not in any `$policy_bank` block.