1 Topic by maciek_henwar

  • maciek_henwar
  • Member
  • Offline
  • Registered: 2015-09-15
  • Posts: 22

Topic: e-mails disappear in MS Outlook 2013 client

==== Required information ====
- iRedMail version (check /etc/iredmail-release):
- Linux/BSD distribution name and version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Web server (Apache or Nginx):
- Manage mail accounts with iRedAdmin-Pro?
- Related log if you're reporting an issue:
====

When I move e-mails to my folders in MS Outlook client
they disappear. In RoundCube they are and on server when log in by SSH.
Why this happened?

Best Regards,
Maciek

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 30,789

Re: e-mails disappear in MS Outlook 2013 client

Seems caused by Outlook.

Does moving email with Roundcube or other IMAP client (e.g. Thunderbird) work well?

3 Reply by maciek_henwar

  • maciek_henwar
  • Member
  • Offline
  • Registered: 2015-09-15
  • Posts: 22

Re: e-mails disappear in MS Outlook 2013 client

Can it make a difference large number of subfolders in Outlook?

Best...

Maciek

4 Reply by ZhangHuangbin

  • ZhangHuangbin
  • ZhangHuangbin
  • iRedMail Developers
  • Offline
  • Registered: 2009-05-06
  • Posts: 30,789

Re: e-mails disappear in MS Outlook 2013 client

maciek_henwar wrote:

Can it make a difference large number of subfolders in Outlook?

It could be.

Did you test other mail client applications? Same issue?

5 Reply by Frankstar

  • Frankstar
  • Member
  • Offline
  • Registered: 2010-09-27
  • Posts: 70

Re: e-mails disappear in MS Outlook 2013 client

so if you move them in outlook they dissapear in outlook but in roundcube the same moved mail is still in the "old" folder and not moved or didnt disappeard ?

6 Reply by maciek_henwar

  • maciek_henwar
  • Member
  • Offline
  • Registered: 2015-09-15
  • Posts: 22

Re: e-mails disappear in MS Outlook 2013 client

In roundcube they are. E-mails sometimes disappear in Outlook 2013. Often it's happened when I want move mail from main inbox to my folders. In last days I've seen problem with synchronization, especially sent mails savings in Drafts folder.

7 Reply by maciek_henwar

  • maciek_henwar
  • Member
  • Offline
  • Registered: 2015-09-15
  • Posts: 22

Re: e-mails disappear in MS Outlook 2013 client

I've made new profile in Outlook and now everything is OK.