1

Topic: suddenly stopped working

==== Required information ====
- iRedMail version: 0.8.5
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Linux/BSD distribution name and version: Ubuntu Server 12.04 LTS
- Related log if you're reporting an issue: see below
====

Suddenly, the iRedAdminPro stopped working.
Do you have any idea?

Best, Achim

Apache error log:

Traceback (most recent call last):
    File "/usr/lib/pymodules/python2.7/web/application.py", line 240, in process
    return p(lambda: process(processors))
    File "/usr/lib/pymodules/python2.7/web/session.py", line 61, in _processor
    self._save()
    File "/usr/lib/pymodules/python2.7/web/session.py", line 109, in _save
    self.store[self.session_id] = dict(self)
    File "/usr/lib/pymodules/python2.7/web/session.py", line 269, in __setitem__
    if key in self:
    File "/usr/lib/pymodules/python2.7/web/session.py", line 253, in __contains__
    data = self.db.select(self.table, where="session_id=$key", vars=locals())
    File "/usr/lib/pymodules/python2.7/web/db.py", line 649, in select
    return self.query(qout, processed=True)
    File "/usr/lib/pymodules/python2.7/web/db.py", line 611, in query
    self._db_execute(db_cursor, sql_query)
    File "/usr/lib/pymodules/python2.7/web/db.py", line 570, in _db_execute
    self.ctx.rollback()
    File "/usr/lib/pymodules/python2.7/web/db.py", line 510, in rollback
    ctx.db.rollback()
    OperationalError: (2006, 'MySQL server has gone away')dee

2

Re: suddenly stopped working

*) Is MySQL server running?
*) Does refreshing the web page work for you?
*) Does restarting Apache service work for you?

3

Re: suddenly stopped working

service mysql status
mysql start/running, process 26162

no, it still responds: "internal server error".

service apache2 restart
* Restarting web server apache2                                                                                                                         
... waiting  [ OK ]

4

Re: suddenly stopped working

aemaething wrote:

no, it still responds: "internal server error".

Same error message in Apache log file? Do other pages (under /iredadmin/ base url) work?

Can you access MySQL from command line or phpMyAdmin?

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Re: suddenly stopped working

/iredadmin works (prompts the login screen).

MySQL is up and running, checked via phpMyAdmin.

Same error in Apache error log.

Best,
Achim

6

Re: suddenly stopped working

If MySQL is up and running, MySQL connection from iRedAdmin should be fine.
No idea at all. Sorry.

7

Re: suddenly stopped working

Is the submitted screenshot helpful?

Best,
Achim

8

Re: suddenly stopped working

Sorry, where is screenshot? I guess you forgot to attach it before submitting post.

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Re: suddenly stopped working

ZhangHuangbin wrote:

Sorry, where is screenshot? I guess you forgot to attach it before submitting post.

Hm... sorry but the forum says:

"Existing attachment #1 screenshot.png 162.6 kb, file has never been downloaded."

So it seems the image is attached to the post, isn't it?

Best,
Achim

Post's attachments

screenshot.png 162.6 kb, file has never been downloaded. 

You don't have the permssions to download the attachments of this post.

10

Re: suddenly stopped working

I cannot find useful info in your screenshot, and the error message is helpless.
Still no idea at all. So sorry about this.