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Topic: Overquota but which user ?

==== Required information ====
- iRedMail version: 0.8.3
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): MySQL
- Linux/BSD distribution name and version: Ubuntu 12.04
- Related log if you're reporting an issue: Your mailbox is now 85% full, please clean up some mails for further incoming mails
====

I received the log message at the admin account associated to my iredmail.

How do I know which mailbox is in question here ? Which particular domain ? Which particular user ?

Would really appreciate some quick help here.

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Re: Overquota but which user ?

The email is sent to the account which is over quota. So if you receive the email it's you account being overfilled.
In case you receive some Cc:'s from other accounts you can doublecheck in the sources of the email (view source in your email client).

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Re: Overquota but which user ?

Its not a cc' email but sent directly to postmaster@mydomain.com which serves as an only admin for iredmail admin panel.

There is ample space available for it. e,g I have 2 simple text emails in the account. The roundcube client shows 0 space percent utilization.

The source in my roundcube client shows simply the text version of the the email and nothing special.

I believe its for someother mailbox but there seems to be no way I can find it out in iredmail admin panel. If there is any other solution to this, I will really appreciate some expert input.

4 (edited by camel1cz 2013-05-28 17:56:50)

Re: Overquota but which user ?

What is the quota setting for this account?
Can you post headers of the warning email to investigate the original recipient?
Did you check all your folders (also Junk)?

I still think the account in question is the postmaster...

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Re: Overquota but which user ?

Thanks a lot for the helping efforts camel1cz.

Oddly enough, the source shows nothing but text.

I have attached a screenshot for better understanding of the problem.

overquota webmail

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Re: Overquota but which user ?

Can you show also the headers of the email? Just click on the little arrow on the right and post a new sshot.

Post's attachments

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Untitled.png 68.59 kb, file has never been downloaded. 

You don't have the permssions to download the attachments of this post.

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Re: Overquota but which user ?

Yes, the screenshot is already with headers shown. If you look closely at the little arrow, it is in upward direction already.

It just says "From" and "Subject".

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Re: Overquota but which user ?

An, sorry - my eyes are not as used to be :-)

So the email was written directly into your mailbox / and it's really about your postmaster account.

But I don't know why was this warning issued - investigate in /etc/dovecot/dovecot.conf - what is your quota setup? quota_rules and quota_warnings directives? Did you customize it?

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Re: Overquota but which user ?

didn't change anything in dovecot.conf. There had been some good odd 116 email log messages but the size of this email box was kept to 100MB via iredadmin. I deleted most of it. Lets wait for a bit more. May be the 116 email messages were comprising of 85% at that time.

How frequently does dovecot reminds of email quota ?

If it comes one more time then there might be some serious issue.

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Re: Overquota but which user ?

If you removed some big emails it could be they was the reason of the warning. dovecot fires the warning during email delivery and only once when "just crossing" the quota.

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Re: Overquota but which user ?

sami1255 wrote:

How frequently does dovecot reminds of email quota ?

It's not a cron job, it's triggered by the realtime mailbox quota. Search "quota_warning" in dovecot.conf will give you some tips.

Could you please paste file /usr/local/bin/dovecot-quota-warning.sh? REPLACE sensitive info before pasting.
Default dovecot-quota-warning.sh has user email address in mail subject like this:

Subject: Mailbox Quota Warning: 90% full, user@domain.ltd