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Topic: Connection stops - can't collect mail

==== Required information ====
- iRedMail version:
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):
- Linux/BSD distribution name and version:
- Related log if you're reporting an issue:
====We have installed and been using iRedmail successfully for about 2 weeks.

Our web software (that we built) uses the iRedMail server to send and receive email by SMTP. Yesterday our application server started failing to connect to iRedmail - only for the collection of mail, symptoms are:

- server can continue to send email through iRedMail
- server just fails to collect the email
- our server is set to make the connection to iRedMail every 30 seconds
- it was working successfully for 2 weeks, no other changes on the server
- if we simply reset the password it successfully re-establishes the connection and collects the mail again

Does iRedMail have some type of "lock-out" due to our server trying to connect every 30 seconds?
Is there some log we can review to see why it might be stopping the connection?
Is there a config setting we can change to stop this behaviour?

Thanks

==== Required information ====
- iRedMail version:  0.8.4
- Store mail accounts in which backend (LDAP/MySQL/PGSQL):   MySQL
- Linux/BSD distribution name and version:   Ubuntu 12.04
- Related log if you're reporting an issue:
====

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Re: Connection stops - can't collect mail

hatchit wrote:

Does iRedMail have some type of "lock-out" due to our server trying to connect every 30 seconds?

No, of course.

hatchit wrote:

Is there some log we can review to see why it might be stopping the connection?

Check /var/log/dovecot.log. Dovecot is IMAP/POP3/SIEVE server.

hatchit wrote:

Is there a config setting we can change to stop this behaviour?

We don't know the root cause yet, no idea yet.

3

Re: Connection stops - can't collect mail

Thank you for the quick response.

Attached is the log. The user is message@oktellus.com. You can see it starts to fail at line 6774.

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Re: Connection stops - can't collect mail

*) First of all, please extract related log yourself and paste here directly.
*) It doesn't log debug message in log file, please turn on debug mode in Dovecot (search "debug" in config file) to get more details when issue occurs.