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Topic: archiving email using imap account

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HI all the imap accounts have problems archiving emails I have tested this with different domains, I don't see any error message in any log files,

when attempting to archive email everything goes well in outlook, but the problem is outlook only creates the folder structure and does not archive any of the email

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Re: archiving email using imap account

have any one had this problem at the moment I need to increase there quota to keep them going as that's the only way I have out now

could anyone please help.

thanks
Graham

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Re: archiving email using imap account

*) Sorry, what does the "archive mail" mean? Is it just moving email to another IMAP folder?

*) Please turn on debug mode in Dovecot (POP3/IMAP server) first, then try to archive email with Outlook again, check whether there's any related error message in Dovecot log file (/var/log/dovecot.log and /var/log/sieve.log). Reference: http://www.iredmail.org/wiki/index.php? … In.Dovecot

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Re: archiving email using imap account

Hi

WE using Microsoft outlook to access emails, now some accounts has already reached the quota .

how out has a feature called "Archive" which will basically move old emails from the server and store it in a local folder on the computer there for freeing up space on the server,

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Re: archiving email using imap account

this is what I get when debug mode is turn on

Apr 20 14:13:19 imap-login: Info: Login: user=<graham@baremetal.co.za>, method=PLAIN, rip=196.214.58.126, lip=196.214.58.122, mpid=19572
Apr 20 14:13:19 imap: Debug: Loading modules from directory: /usr/lib/dovecot
Apr 20 14:13:19 imap: Debug: Module loaded: /usr/lib/dovecot/lib10_quota_plugin.so
Apr 20 14:13:19 imap: Debug: Module loaded: /usr/lib/dovecot/lib11_imap_quota_plugin.so
Apr 20 14:13:19 imap: Debug: Module loaded: /usr/lib/dovecot/lib20_autocreate_plugin.so
Apr 20 14:13:19 imap: Debug: Added userdb setting: plugin/quota_rule=*:bytes=1073741824
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Effective uid=500, gid=500, home=/var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09/
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Quota root: name=user backend=dict args=:proxy::quotadict
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Quota rule: root=user mailbox=* bytes=1073741824 messages=0
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Quota warning: bytes=912680550 (85%) messages=0 reverse=no command=quota-warning 85 graham@baremetal.co.za
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Quota warning: bytes=966367641 (90%) messages=0 reverse=no command=quota-warning 90 graham@baremetal.co.za
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Quota warning: bytes=1020054732 (95%) messages=0 reverse=no command=quota-warning 95 graham@baremetal.co.za
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: dict quota: user=graham@baremetal.co.za, uri=proxy::quotadict, noenforcing=0
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Namespace : type=private, prefix=, sep=/, inbox=yes, hidden=no, list=yes, subscriptions=yes location=maildir://var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir/:INDEX=//var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir/
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: maildir++: root=//var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir, index=, control=, inbox=//var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir, alt=
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Namespace : type=shared, prefix=Shared/%u/, sep=/, inbox=no, hidden=no, list=children, subscriptions=yes location=maildir:/%Lh/Maildir/:INDEX=/%Lh/Maildir/Shared/%u
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: shared: root=/var/run/dovecot, index=, control=, inbox=, alt=
Apr 20 14:13:19 imap(graham@baremetal.co.za): Debug: Namespace : Using permissions from //var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir: mode=0700 gid=-1
Apr 20 14:13:20 imap(graham@baremetal.co.za): Info: Disconnected: Logged out bytes=254/16402
Apr 20 14:13:21 imap-login: Info: Login: user=<graham@baremetal.co.za>, method=PLAIN, rip=196.214.58.126, lip=196.214.58.122, mpid=19576
Apr 20 14:13:21 imap: Debug: Loading modules from directory: /usr/lib/dovecot
Apr 20 14:13:21 imap: Debug: Module loaded: /usr/lib/dovecot/lib10_quota_plugin.so
Apr 20 14:13:21 imap: Debug: Module loaded: /usr/lib/dovecot/lib11_imap_quota_plugin.so
Apr 20 14:13:21 imap: Debug: Module loaded: /usr/lib/dovecot/lib20_autocreate_plugin.so
Apr 20 14:13:21 imap: Debug: Added userdb setting: plugin/quota_rule=*:bytes=1073741824
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Effective uid=500, gid=500, home=/var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09/
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Quota root: name=user backend=dict args=:proxy::quotadict
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Quota rule: root=user mailbox=* bytes=1073741824 messages=0
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Quota warning: bytes=912680550 (85%) messages=0 reverse=no command=quota-warning 85 graham@baremetal.co.za
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Quota warning: bytes=966367641 (90%) messages=0 reverse=no command=quota-warning 90 graham@baremetal.co.za
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Quota warning: bytes=1020054732 (95%) messages=0 reverse=no command=quota-warning 95 graham@baremetal.co.za
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: dict quota: user=graham@baremetal.co.za, uri=proxy::quotadict, noenforcing=0
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Namespace : type=private, prefix=, sep=/, inbox=yes, hidden=no, list=yes, subscriptions=yes location=maildir://var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir/:INDEX=//var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir/
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: maildir++: root=//var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir, index=, control=, inbox=//var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir, alt=
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Namespace : type=shared, prefix=Shared/%u/, sep=/, inbox=no, hidden=no, list=children, subscriptions=yes location=maildir:/%Lh/Maildir/:INDEX=/%Lh/Maildir/Shared/%u
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: shared: root=/var/run/dovecot, index=, control=, inbox=, alt=
Apr 20 14:13:21 imap(graham@baremetal.co.za): Debug: Namespace : Using permissions from //var/vmail/vmail1/baremetal.co.za/g/r/a/graham-2012.10.18.10.07.09//Maildir: mode=0700 gid=-1
Apr 20 14:13:26 pop3-login: Info: Disconnected (no auth attempts): rip=105.250.20.242, lip=196.214.58.122
Apr 20 14:13:33 imap-login: Info: Disconnected (no auth attempts): rip=105.250.20.242, lip=196.214.58.122, TLS: Disconnected


still can't archive any mail

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Re: archiving email using imap account

I didn't see any error message on the log you pasted.

graham wrote:

how out has a feature called "Archive" which will basically move old emails from the server and store it in a local folder on the computer there for freeing up space on the server,

No idea yet, sorry. Not sure how "Archive" in Outlook works, does it require Exchange server? or just a client (Outlook) operation?

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Re: archiving email using imap account

yip there are no error messages in any logs

Archive is a normal operation in outlook does not need exchange

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Re: archiving email using imap account

It doesn't seem dovecot (iRedMail) related problem... I would blame Outlook... following could help:

http://www.howto-outlook.com/faq/archivenotworking.htm