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Topic: Log shows entries but E-mails not received

==== Required information ====
- iRedMail version: iRedAdmin-Pro-LDAP-1.8.1
- Store mail accounts in which backend (LDAP/MySQL/PGSQL): LDAP
- Linux/BSD distribution name and version: Centos 6.3
- Related log if you're reporting an issue:
====

Hi,

My maillog shows entries of the E-mails which are hit on server but the emails are not actually received in mailbox,

Here are the log entries:
Oct 19 12:15:59 mail1 policyd: rcpt=5750, whitelist=update, host=74xx.xxx.xx (unknown), from=sender@senderdomain.com, to=receiver@mydomain.com, size=0
Oct 19 12:24:16 mail1 policyd: rcpt=5765, whitelist=update, host=2xx.xxx.xxx.xx (unknown), from=sender@senderdomain.com, to=receiver@mydomain.com, size=0
Oct 19 12:28:36 mail1 policyd: rcpt=5774, whitelist=update, host=xx.xxx.xx.xxx (unknown), from=sender@senderdomain.com, to=receiver@mydomain.com, size=0

I think it shows size=0 which is not showing in mailbox or might be other reason, however when confirming with sender he had just forwarded email to my domain user which I think was not any kind of junk.

How can I know or investigate more on why the e-mail was not saved on mailbox or where the mail gone?

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Re: Log shows entries but E-mails not received

Was there any SMTP session related log?

Please always paste log of full smtp session instead of filtered logs that you think it's helpful enough.

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Re: Log shows entries but E-mails not received

log only shows this:

Nov  5 15:44:42 mail1 policyd: rcpt=23252, whitelist=update, host=209.85.220.46 (unknown), from=sender@senderdomain.com, to=receiver@mydomain.com, size=0
Nov  5 15:44:42 mail1 postfix/smtpd[8817]: 2A8E32C0F18: client=unknown[209.85.220.46]
Nov  5 15:44:42 mail1 postfix/cleanup[8226]: 2A8E32C0F18: message-id=<5097dee0.2258420a.2c13.ffffa536@mx.google.com>

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Re: Log shows entries but E-mails not received

Hi ketan,

could you please paste log of full smtp session instead of filtered logs?