1 Topic by just_me (edited by just_me 2012-01-16 22:14:30)

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Topic: Confused with Mailaccounts

==== Provide required information to help troubleshoot and get quick answer ====
- iRedMail version: 0.7.3
- Linux/BSD distribution name and version: Ubuntu 10.04
- Any related log? Log is helpful for troubleshooting.
====

So i installed iRedmail, entered some domains and also some emailaccounts and activated them.
Now Outlook can connect to the POP account, but not to the SMTP account, whatever settings i am going to use.

Mailserver is mail.domain.com; everything set in DNS as with other domains on other servers, so no prob there, i think.

If i send a Mail to an email address setup on the iredmail domain administration panel, it will never arrive.

I might miss something simple, but i haven't found anything with google....

So if some1 could point me in the right direction, i'd really appreciate.
Thank you.

Best

j_m

----

Spider Email Archiver: On-Premises, lightweight email archiving software developed by iRedMail team. Supports Amazon S3 compatible storage and custom branding.

2 Reply by ZhangHuangbin

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Re: Confused with Mailaccounts

just_me wrote:

If i send a Mail to an email address setup on the iredmail domain administration panel, it will never arrive

Did you check Postfix log file? It's /var/log/mail.log on Ubuntu.

The process to troubleshoot is:
1) Login to your Ubuntu mail server via SSH or other ways you prefer.
2) Monitor Postfix log file with command 'tail' as root user. For example:

$ sudo su -
# tail -f /var/log/mail.log

3) Send an email to your mail account, check log file in step #2.

If you don't understand what log content means, please paste it in this forum so that others can help troubleshoot.

3 Reply by just_me

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Re: Confused with Mailaccounts

Hi,
thank you for your answer.

I found this error:

postfix/postdrop[7975]: warning: unable to look up public/pickup: No such file or directory


which i fixed with this information:

http://databasically.com/2009/12/02/ubu … directory/

Unfortunately, this didn't fix the problem. It still won't send or receive.

The reccuring messages in mail.log are:

Jan 16 14:01:01  cleanup: clean up process starting: policyd v1.82
Jan 16 14:01:01  cleanup: connecting to mysql database: 127.0.0.1
Jan 16 14:01:01  cleanup: clean up process starting: policyd v1.82
Jan 16 14:01:01  cleanup: connecting to mysql database: 127.0.0.1
Jan 16 14:01:01  cleanup: connected..
Jan 16 14:01:01  cleanup: expiring throttlesender records older than 31 days (1324040461)
Jan 16 14:01:01  cleanup: expired: 0 records
Jan 16 14:01:01  cleanup: expiring throttlesender instances older than 1 hour (1326715261)
Jan 16 14:01:01  cleanup: expired: 0 records
Jan 16 14:01:01  cleanup: connected..
Jan 16 14:01:01  cleanup: expiring validated records older than 7 days (1326114061)
Jan 16 14:01:01  cleanup: expired: 0 records
Jan 16 14:01:01  cleanup: expiring unvalidated records older than 2 days (1326546061)
Jan 16 14:01:01  cleanup: expired: 0 records
Jan 16 14:01:01  cleanup: expiring blacklisted records (1326718861)
Jan 16 14:01:01  cleanup: expired: 0 records
Jan 16 14:01:01  cleanup: expiring autowhitelisted records older than 7 days (1326718861)
Jan 16 14:01:01  cleanup: expired: 0 records
Jan 16 14:01:01  cleanup: expiring helo records older than 7 days (1326718861)
Jan 16 14:01:01  cleanup: expired: 0 records

The mail i sent from Google came back with the following note:

Deferred: Connection refused by mail.example.com.
Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old

Thanks for help.

Best
j_m

4 Reply by just_me

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Re: Confused with Mailaccounts

Update:

Some more messages in logfile:

fatal: open database /etc/aliases.db: No such file or directory
warning: process /usr/lib/postfix/local pid 524 exit status 1
warning: /usr/lib/postfix/local: bad command startup -- throttling
sm-mta[1225]: Could not remove control socket: No such file or directory


Thanks

j_m

5 Reply by ZhangHuangbin

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Re: Confused with Mailaccounts

I'm afraid that you don't have Postfix successfully installed.
I suggest thatyou backup all files under /etc/postfix/ first, then reinstall Postfix manually, restore all files under /etc/postfix/.

6 Reply by just_me

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Re: Confused with Mailaccounts

ZhangHuangbin wrote:

I'm afraid that you don't have Postfix successfully installed.
I suggest thatyou backup all files under /etc/postfix/ first, then reinstall Postfix manually, restore all files under /etc/postfix/.

Done.

No i find messages like this:

lost connection after EHLO from <ipaddress>
as well as
Relay access denied (incoming emails and outgoing mails)

The emails keep coming back with
Relay access denied
Service unavailable
Error: no valid recepients

Now i am really confused... <g>
Best and thank you

Best

7 Reply by just_me

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Re: Confused with Mailaccounts

btw: What is the best way to reinstall iRedMail, perhaps this is the best option?
Thanks.

8 Reply by ZhangHuangbin

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Re: Confused with Mailaccounts

just_me wrote:

btw: What is the best way to reinstall iRedMail, perhaps this is the best option?

Re-install your OS, then install iRedMail.

9 Reply by just_me

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Re: Confused with Mailaccounts

ZhangHuangbin wrote:
just_me wrote:

btw: What is the best way to reinstall iRedMail, perhaps this is the best option?

Re-install your OS, then install iRedMail.

This means to reinstall everything, sigh....